I took Edward Tufte’s Presenting Data and Information class. Normally I would have tweeted these quotes (especially since Edward Tufte is active on Twitter!) but the room was dark and my phone’s screen would have looked like a spotlight. (This is not my summary of the day. Just some of the tweets I would have […]
10 quotes from Edward Tufte Read More »
Have you ever suffered from impostor syndrome? Most of us can relate to it. And it’s more prone during certain times of your life, like new jobs. Impostor syndrome[1] is a psychological phenomenon in which people are unable to internalize their accomplishments. Despite external evidence of their competence, those with the syndrome remain convinced that
7 ways to know if you are suffering from impostor syndrome Read More »
How to run a support center nobody will want to call: [If you have any suggestions on how to improve this list, please let us know.] Reassure customers right at the beginning that their problem is very simple and you’ll solve it in just a few minutes. Require them to install support software on their
How to run a support center nobody will want to call Read More »